“On what grounds do you find it ethically sound to keep charging me a $10 fee every month even though I have replenished my account to well over the $1,000 minimum balance? This is your one and only chance to reverse this fee and apologise for the petty nickel and diming act that you call banking.
I’m in Turkey at the moment, livid to see that you keep charging me these grotesque fees. People haven’t been doing banking this way for a long time and you (not the employee that will answer this communication, but the upper management who control the policies) should be ashamed of the complete abuse of trust that you use in your customers.
You should make money the honest way, through sound and prudent investments that are made possible BY YOUR CLIENT’S MONEY. Don’t bite the hand that feeds you and don’t forget who makes YOU possible in the end.
If my needs are not met, my next communication will be an inquire as to how to close this account and transfer the funds to a real bank who appreciates their customers.
Alex Rothaus”